New York Mets

Are You Ready To Be

Amazin'?

The Mets organization is a top destination in the sports industry. Our approach is simple: we hire the most talented professionals and provide world-class sales coaching and development to launch careers in sports.

We believe that tenure does not dictate success, but the ability to develop the proper intangibles can conquer any and all circumstances. Our four pillars are prevalent in all aspects of our program and are upheld in our everyday office culture.

Process

Trust the process and the results will follow. If you maintain your focus of controlling the controllable, you will then find yourself controlling the uncontrollable.

Commitment

If you give us 9 months, we'll give you a career in sports. The beauty of working in sports is that we're all connected. Whether you grow your career internally with the Mets, or we leverage our network to help place you externally with a team in another market, our Inside Sales representatives are prepared to make an immediate impact at the next level.

Growth

Coachability and an openness to learning are two crucial aspects in achieving long term career success. Our comprehensive training and development platform challenges our representatives to constantly push themselves to grow on both a personal and professional level. Our program's culture holds our staff accountable to achieving their goals, while instilling a mindset of continued growth.

Purpose

Activity doesn't equal achievement, rather it's important to be efficient and have a purpose behind your work ethic. With the correct temperament, every action is viewed as an opportunity. With a proactive mindset, you will be given the tools that will enable you to achieve success.

"Commitment to the sport industry on the revenue generating side is no different than our team on the field. Understanding how hard work, accountability, and attention to detail can positively impact your career has been pivotal to my development in sport sales!"

Alan Gaines, Account Executive, Group Sales
Inside Sales Class of 2018, SUNY Brockport - Alum

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The biggest thing to understand is that this isn't a job, it's a career. By starting your career as an Inside Sales Representative with the New York Mets, you're investing in one of the strongest networks and career development platforms within the entire sports industry. After all, acquiring, developing, and promoting talent from within our organization is the foundation to our success.

Learn More About Your Future Career Path By Clicking The Titles Below

Sales and Service
Internship

Inside Sales
Representative

Account
Executive

Management In Training
Program (MIT)

Inside Sales
Manager

Sales
Director

Vice
President

"The reason I decided to start my career in sports with the Mets is because of the unrivaled company culture and leadership's dedication to helping staff grow."

Rebecca Bisson, Account Executive, Season Ticket Account Services
Inside Sales Class of 2019, Syracuse University - Alum

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Sales and Service Internship

This isn't your traditional internship. College juniors, be prepared to gain tangible sales experience that will certainly leave your classmates wishing that they had the same opportunity and training you received. You will learn what it will take to make a successful transition from a student to a professional, while receiving the same training as our senior level staff. You will make sales phone calls, set and complete appointments, and ultimately help drive revenue like our Inside Sales Representatives. After a summer with the New York Mets, you will know exactly what a career in professional sports feels like.

Inside Sales Representative

This nine month career development program is a perfect opportunity for you to learn the ins and outs of the sports sales business. As a full menu consultant with the New York Mets, you will have access to sell all of our ticket plans, including full and partial season tickets, premium seating, group outings, corporate events, and luxury suites. You will also be able to learn and develop your skillset to help understand how to sell our product to both the general fan and the New York business executive.

Account Executive

After your time in Inside Sales, you will have the opportunity to make an impact on our senior staff. While still a full menu consultant in all areas, each staff has their area of expertise:

Season Ticket Sales - Focus primarily on selling both full and partial season ticket packages, with a heavy presence selling in the business to business space. New Business Executives conduct regular face to face meetings both here at Citi Field and outside of the office with corporations and businesses across the tri-state area.
Service & Retention - This department renews and grows our current season ticket base by establishing genuine relationships with our accounts and providing a once in a lifetime experience that is second to none.
Premium Seating - As a Premium Executive you will prospect and cultivate relationships with some of the largest corporations and businesses in the New York market to sell suite leases and premium seating areas.
Group Sales - Primary focus is selling group and corporate outings at Citi Field. Through the establishment of strong relationships with various schools, youth organizations, faith groups and businesses in the tri-state area, Group Sales Executives have the ability to provide creative programming and events that cater to the specific group at hand.

Management In Training Program (MIT)

Feel like you have the DNA for a leadership position? This program is designed for our high performing Account Executives whom aspire to one day to lead a sales team. In our MIT program, our Account Executives will learn and develop their training abilities, coaching techniques, ways to reward success and drive culture, evolve their interview skills and recruiting tactics and much more. Why settle for just being a top sales rep, when we can provide you the opportunity to prepare for the next level?

Inside Sales Manager

Recruit, hire, train, and develop a team of entry level sales executives. This is often the first step in your management career. The Inside Sales Manager is charged with leading and creating a sales culture that serves as a developmental pipeline to our senior level staff positions.

Sales Director

In collaboration with various departments across our company, a sales director is in charge of the creation, implementation, and execution of various sales campaigns. Based on your role, you could serve in a New Business, Service and Retention, or Group Sales capacity. It's also quite common for a Sales Director to oversee multiple departments based on past experiences and background.

Vice President

The Vice President for Ticket Sales & Service is responsible for providing the overall leadership, management and strategic direction for the entire Ticket Sales & Service department.

Don't have any sales experience? That's OK!

The Mets Inside Sales Program prides itself on our ability to recruit on personality, while training the necessary skillset. As a full menu consultant, you will be exposed to the most comprehensive training regimen on the business side of sports. Whether it is your first day on the job or nine months into your campaign, our continuous training model provides our Inside Sales Representatives the opportunity to learn the business inside and out.

Initial Onboard Training

During your first two weeks with the Mets, we lay the foundation to prepare you for a career in sales. With a training program focused on product knowledge, presentation skill development, sales process education, effective script training and daily routine establishment, you will be prepared to hit the ground running.

Sales Techniques

Ever wonder what it's like to be an expert closer, or have an understanding how to navigate a prospect through the buying experience? Prepare yourself to learn all of the necessary sales techniques including, but not limited to:

Building rapport with the client on a cold call
The discovery process
Uncovering needs
The pitch and the close
Handling objections
Prospecting
Running an appointment (both out of office appointments and stadium tours)
The referral process
Social selling

Full Menu Consulting

Whether it be season tickets, partial plans, premium seating, suite leases, or group outings, our Inside Sales Representatives have the ability to sell all of our available ticketing inventory. With that said, our training platform educates our representatives on all areas of our business, arming them with the necessary skillset to capitalize on all opportunities, regardless of where were it falls within the sales cycle.

Continuous Training

Our goal is to always be better today than we were yesterday. Outside of your initial two weeks, our training model lives for the duration of your time as a sales rep (even after inside sales). The premise of our trainings are to evolve our representatives from sales people to business professionals. Whether it be sitting in on our monthly Industry Analysis presentations, our weekly Wall Street Minute and Back to Basics trainings, or even our weekly book club sessions, continuous learning is at the core of our sales culture.

"Our leaders are knowledgeable, trainings are innovative and engaging, and whether it be selling to businesses or the general fan I constantly feel my sales process evolving"

Young Choi, Account Executive Season Ticket Sales
Inside Sales Class of 2015, University of Minnesota - Alum

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"Coming together is the beginning. Keeping together is progress. Working together is success."

- Henry Ford

Inside Sales Reps receive their 2015 NL Champs Rings
Mets players & employees helped serve meals at a local food pantry
Mets players & employees helped serve meals at a local food pantry
Holiday Party Community Engagement event
Take a break during the day with the Mets Yoga Club
Receive your personalized Mets Jersey during the promotion ceremony
Employees participate in Hurricane Sandy Service Day
Mets Hot Stove Event for STH's and employees
Everyone's focused during sales training
Sales appointment in full swing
Starting a sales campaign is always fun and exciting
Mr. Met and Mets employees helped build bikes for local youth
Mets Employees participate in MetsGiving, delivering meals to local families
Mets employees help Mr. Met participate in annual Food Drives
Inside Sales Rep Team getting ready for the new season
Weekly sales contests keep the competitive juices flowing
Weekly contests keep the competitive juices flowing
GM Sandy Alderson and Mets Players participate in a Q & A.
Catch-up with your colleagues at lunch at Mets Cafe
Mets players participate in a game show at the annual Welcome Home Dinner
Mets players meet with fans at the annual Welcome Home Dinner
Mets employees come together to support Community Initiatives throughout the year
Mets Super Fan & Comedian Jim Breuer performing at Mets Sales event
Mets sales team constantly takes advantage of unique event based sales platform
Mets sales reps work the room and a private sales event
Mets sales event at the Classic Car Club
Celebrating public introductions of our new sales executives
Sales executives having fun in our annual staff photo shoot

"I've grown so close to my teammates in such a short period of time. Simply put, we're family. We constantly motivate each other to be better than we were the day before. As we all grow within the industry the bonds we've created will last a lifetime."

Joe Perez, Manager, Premium Services
Inside Sales Class of 2016, Baruch College - Alum

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Click Names Below For More Information

Lou DePaoli
Executive Vice President & Chief Revenue Officer

Kenny Koperda
Executive Director, Ticket Sales & Service

Alan Aldwell
Director, Premium Services

Kyle Ingram
Director, Season Ticket Account Services

Jake Winowich
Director, Group Sales

Nick Szpur
Director, Inside Sales

Crystal Owusu
Director, Revenue Innovation & Strategy

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Lou DePaoli
Executive Vice President & Chief Revenue Officer

Lou DePaoli joined the Mets as Executive Vice President & Chief Revenue Officer in July 2013. In his role, he oversees the club's marketing, communications, media relations, entertainment, creative services, ticket sales and services, ticket operations, premium seating, corporate sponsorship, and business intelligence & analytics efforts.

DePaoli came to the Mets from the Pittsburgh Pirates where he held the position of Executive Vice President & Chief Marketing Officer from 2008 through 2013.

Prior to joining the Pirates in 2008, DePaoli worked for the Atlanta Spirit organization where he was the Executive Vice President & Chief Marketing Officer for the Atlanta Hawks (NBA), Atlanta Thrashers (NHL), and Philips Arena, was Vice President of Team Marketing and Business Development in the NBA's Team Marketing and Business Operations (TMBO) department, worked for the Florida Marlins from 1996 to 2000 as the club's Director of Ticket Sales and VP of Sales and Marketing, and also was the Vice President of Sales for the Worcester Ice Cats Hockey Club of the American Hockey League (AHL) from 1994-1996.

DePaoli has established a reputation in the industry as a leader in business intelligence and analytics as well as for recruiting, training, and developing talent. At the Mets, he is assembling a top-notch team of sales and marketing talent to generate revenue, which will be driven by the information and analysis provided by the team's business intelligence & analytics department. This approach has proven successful in his previous roles as it creates a data-focused culture that drives results through an emphasis on development, business intelligence, and execution.

Lou is a graduate of the University of Massachusetts where he earned his BA in Management of Professional Sports Organizations.

Kenny Koperda
Executive Director, Ticket Sales & Services

Kenny Koperda joined the Mets in March of 2016. In his current role as Executive Director of Ticket Sales and Services, Kenny oversees the strategic direction of the Ticket Sales and Service areas.

Koperda came to the Mets from the Minnesota Timberwolves, where he served as both the Director of Membership Sales, while also breaking into the organization as the Manager of Inside Sales.

Prior to his time in New York and Minnesota, Koperda started his sales career with the Pittsburgh Pirates. During his tenure in Pittsburgh he held several positions, eventually culminating as an Account Manager of Premium Sales where he focused on cultivating and monetizing the relationships of businesses and corporations in the Western PA region.

Koperda is originally from Utica, NY and a graduate of SUNY Brockport

Alan Aldwell
Director, Premium Services

Alan grew up just outside of Washington D.C. in northern Virginia then went on to attend East Carolina University majoring in business management. After graduation he spent a year with the Toronto Blue Jays Florida Operations before moving to Pittsburgh in October of 2012. He spent six months in the Pirates Inside Sales Program before getting promoted to an Account Executive position on the Service and Retention team where he quickly became an enthusiastic leader. He then went on to manage their Inside Sales team and was in charge of recruiting, hiring, and training professionals in the program for three seasons. He now oversees the Premium Services team at Citi Field which is responsible for providing elite client interaction leading to the retention and growth of high yield accounts.

Kyle Ingram
Director, Season Ticket Account Services

Kyle began his career with the Mets in 2014 as a Group Sales Intern. After the internship he joined our Inside Sales program in June of 2015. 6 months later Kyle was promoted to Account Executive, Season Ticket Account Services. During his time as an Account Executive he had the opportunity to join our Management in Training Program. Kyle was a top producer in the Service department and later promoted to Manager, Premium Services.

Kyle is now the Director of Inside Sales as of March of 2018. The New York Mets Inside Sales program has had 47 total promotions over the last two years, 33 of which have been internal. If you're a hungry, driven individual that is looking to grow on the revenue generating side of this industry, the Mets are committed to helping you reach you full potential.

Kyle was born and raised in Howell, NJ he graduated from the University of Delaware in 2013 and currently resides in Astoria, Queens.

Jake Windwich
Director, Group Sales

Jake is the Director of Group Sales with the New York Mets and has been involved in ticket sales since 2009. Originally from Clarks Summit, Pennsylvania he now resides in Long Island City with his wife Janelle. Jake is a graduate of Penn State University with a BA in Public Relations and a minor in Business.

Jake started his career in Inside Sales with the Scranton/Wilkes-Barre Yankees and was later promoted to a Group Sales AE. Jake spent the next five years with the Houston Astros starting as a Season Ticket AE. After two successful seasons in that role he moved over to the group sales side of the business as a Team Lead and later Group Sales Manager. Jake transitioned to Inside Sales Manager before joining the Mets in June.

Jake now helps lead one of the highest revenue generating group sales departments in all of sports! His main responsibilities include the training and development of the group sales team as well as a being a liaison for the department across the organization.

Nick Szpur
Director, Inside Sales

Nick rejoined the Mets in July of 2019 as Director of Inside Sales. Nick is responsible for recruiting, training, and developing the next future stars of sport sales.

Nick started with the Mets in November of 2013 in our Inside Sales program. He was promoted to an Account Executive of New Business in July of 2014 and then promoted to a Manager of Premium Sales in August of 2016. Nick was also a member of our management in training program where he was developed to lead a high level Inside Sales program. He moved to San Jose, California in May of 2018 for his first leadership position as manager of Inside Sales.

Nick is from Ossining, NY, and a graduate of Penn State.

Crystal Owusu
Director, Revenue Innovation & Strategy

Crystal Owusu joined the New York Mets in May of 2019. In this newly created role as Director, Revenue Innovation & Strategy, Crystal works cross-functionally to build effective communication strategies, while working cross-departmentally with Marketing and Sponsorship to foster and execute new and innovative initiatives.

Crystal brings experience from the National Basketball Association (NBA) where she worked as an in-house consultant in the company’s Team Marketing & Business Operations group (TMBO). Her role was to drive forward Ticketing and Game Experience best practices and innovation across NBA, WNBA and NBA G League teams. Before joining TMBO, Crystal started out in Human Resources at the NBA where she led the player and referee onboarding processes for the NBA G League and WNBA. Additionally, she supported the League's talent acquisition efforts for all basketball-related departments.

Crystal holds a bachelor’s degree from Columbia University where she was a member of the women's basketball team, and now serves on the Columbia Women’s Basketball Advisory Committee. She was born and raised in Oxnard, CA.

Career growth is the core of our Inside Sales program. With nearly a 90% promotion and placement rate, our Inside Sales Representatives are prepared to make an immediate impact at the next level. See below for some of our recent success stories

"Being promoted was one of the proudest days of my life because I was finally able to see the culmination of hard work, resilience, and creativity that is needed to excel during inside sales finally paying off. Almost two years have elapsed since my promotion and I’m still just as confident that the Mets are dedicated to seeing me learn, grow, and continue to expand my career."

Austin Seamster, Account Executive Group Sales
Inside Sales Class of 2018, University of North Carolina - Alum

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You have the opportunity to make the largest market in the country your home. Beyond the field of play, there is no shortage of things to do. Whether you plan to catch a Broadway show, eat at one of the many world class restaurants, explore the numerous land marks, visit the beach, or discover the night life in the city that never sleeps, there certainly is something for everyone.

Long Island

Central Park

One World Trade Center

Rockefeller Center

Statue of Liberty

Times Square

"The opportunity to move to New York straight out of college is a once in a lifetime experience. As someone who grew up in a completely different area of the country, New York has been an amazing adventure that has provided me with growth and experiences that will last a lifetime. With all the energy and buzz around the city, no day is ever the same. I can’t imagine living anywhere else."

Mathew Noone, Account Executive, Season Ticket Sales
Inside Sales Class of 2018, University of Alabama - Alum

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